Terms & Conditions and Return Policy
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1. GENERAL TERMS AND CONDITIONS
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1.1 About Us
Wild Tales Ltd is a company registered in England and Wales under company number 14805905 with our registered office at 17 Belmont Bath.
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1.2 These Terms
These terms and conditions ("Terms") govern your use of our website and your purchase of products from us. By placing an order, you agree to be bound by these Terms.
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1.3 Changes to Terms
We may update these Terms from time to time. The most current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.
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2. PRODUCT INFORMATION AND ORDERING
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2.1 Print-on-Demand Service
All books sold through our website are printed to order. This means:
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Books are not printed until your order is confirmed and payment received
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Each book is individually manufactured specifically for your order
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Production typically takes [Insert timeframe] business days before dispatch
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2.2 Product Descriptions
We make every effort to ensure product descriptions and images are accurate. However, minor variations in colour, binding, or print quality may occur due to the print-on-demand process.
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2.3 Pricing and Payment
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All prices are displayed in British Pounds (GBP) and include VAT where applicable
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Prices may change without notice, but you will pay the price displayed when you place your order
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Payment must be received in full before production begins
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We accept [list payment methods]
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2.4 Order Confirmation
Once you place an order, you will receive an email confirmation. This constitutes acceptance of your order and forms a binding contract.
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3. DELIVERY
3.1 Delivery Times
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Standard UK delivery: 2-3 working days from dispatch which due to print on demand is about 5 days after order
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Express delivery options may be available at checkout
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Delivery times are estimates and may be affected by circumstances beyond our control
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3.2 Delivery Charges
Delivery charges are calculated at checkout and vary depending on:
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Delivery location within the UK
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Size and weight of your order
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Chosen delivery speed
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3.3 Risk and Title
Risk in the goods passes to you upon delivery. Title passes upon payment of the full purchase price.
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4. RETURNS POLICY
4.1 Right to Return
Due to the bespoke, print-on-demand nature of our products, we can only accept returns under limited circumstances:
Returns will ONLY be accepted if:
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The book is in mint condition (unopened, unread, no damage, creases, marks, or signs of handling - books that are returned in an unacceptable condition will not be returned)
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The return is initiated within 14 days of delivery
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You contact us first to obtain a Return Merchandise Authorisation (RMA) number
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The book is returned in its original packaging
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4.2 Non-Returnable Items
The following cannot be returned:
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Books showing any signs of use, damage, or normal wear
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Books with bent corners, spine creases, or any markings
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Books returned without prior authorisation
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Books damaged during return shipping due to inadequate packaging
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4.3 Return Process
To initiate a return:
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Email us at [returns email] within 14 days of delivery
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Include your order number and reason for return
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Wait for RMA number and return instructions
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Package the item securely in original packaging
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Send via tracked postal service at your expense
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4.4 Return Costs
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Return postage costs are the customer's responsibility
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We recommend using a tracked service for your protection
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We are not liable for items lost or damaged in return transit
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4.5 Refund Processing
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Refunds will be processed within 14 days of receiving the returned item
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We will inspect returned items before processing refunds
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Refunds will be made to the original payment method
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Original delivery charges are non-refundable unless the return is due to our error
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4.6 Faulty or Damaged Items
If you receive a faulty or damaged book:
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Contact us immediately with photos of the damage
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We will arrange collection or provide a prepaid return label
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A replacement will be sent or full refund provided (including original delivery charges)
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5. INTELLECTUAL PROPERTY
5.1 Copyright
All content on our website is protected by copyright. You may not reproduce, distribute, or create derivative works without written permission.
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5.2 Third-Party Content
Books may contain content owned by third parties. Purchase grants you personal use rights only, not ownership of intellectual property.
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6. HEALTH AND WELLNESS CONTENT DISCLAIMER
6.1 Educational Purpose Only
Books sold through Wild Tales Ltd may contain information about health, wellness, herbal remedies, traditional medicines, alternative therapies, and related topics. All such content is provided for educational and informational purposes only and is not intended as professional medical advice.
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6.2 No Medical Advice
Wild Tales Ltd does not provide medical advice, diagnosis, or treatment recommendations. The information in our books:
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Should not replace consultation with qualified healthcare professionals
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Is not intended to diagnose, treat, cure, or prevent any disease or medical condition
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May represent historical, traditional, or alternative viewpoints that have not been evaluated by modern medical authorities
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Should be considered alongside conventional medical advice
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6.3 Individual Responsibility
By purchasing and using our books, you acknowledge and agree that:
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You are solely responsible for your health decisions and any actions taken based on book content
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You will consult appropriate healthcare professionals before implementing any health-related suggestions
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You understand that individual results may vary and that no outcomes are guaranteed
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You will not hold Wild Tales Ltd liable for any health consequences arising from your use of book content
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6.4 Traditional and Historical Information
Our books may contain information about traditional remedies, historical practices, and alternative approaches to health that:
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Reflect cultural and historical perspectives rather than current medical consensus
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Have not necessarily been subjected to modern clinical trials or regulatory approval
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Should be understood within their historical and cultural context
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May not meet current safety or efficacy standards
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6.5 Customer Indemnity
You agree to indemnify and hold harmless Wild Tales Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
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Your use of health information contained in our books
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Your failure to seek appropriate professional medical advice
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Any health decisions made based on book content
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Any adverse reactions or consequences resulting from following suggestions in our books
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6.6 Regulatory Compliance
You acknowledge that:
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Some traditional remedies or practices described in our books may not be legal or approved in all jurisdictions
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It is your responsibility to comply with local laws and regulations
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Wild Tales Ltd makes no representations about the legal status of any practices or substances mentioned in our books
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7. DATA PROTECTION AND PRIVACY
7.1 Data Controller
Wild Tales Ltd is the data controller for personal data collected through our website.
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7.2 Information We Collect
We collect and process the following personal data:
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Contact information (name, email, phone, address)
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Payment information (processed securely by our payment provider)
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Order history and preferences
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Website usage data (cookies, IP address, browsing behaviour)
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7.3 Legal Basis for Processing
We process your data based on:
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Contract performance - to fulfil your orders and provide customer service
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Legitimate interests - to improve our services and communicate about your orders
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Consent - for marketing communications (where applicable)
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7.4 How We Use Your Information
Your personal data is used to:
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Process and fulfil your orders
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Communicate about your orders and account
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Provide customer support
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Improve our website and services
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Send marketing communications (with your consent)
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Comply with legal obligations
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7.5 Data Sharing
We may share your data with:
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Our print production partners (necessary for order fulfilment)
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Payment processors (for transaction processing)
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Delivery companies (for shipping)
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Legal authorities (when required by law)
We do not sell your personal data to third parties.
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7.6 Data Retention
We retain your personal data for:
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Order and payment data: 7 years (legal requirement)
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Marketing data: Until you withdraw consent
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Website analytics: 26 months maximum
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7.7 Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Rectify inaccurate data
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Erase your data (subject to legal obligations)
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Restrict processing
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Data portability
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Object to processing
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Withdraw consent for marketing
To exercise these rights, contact us at [data protection email].
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7.8 Cookies
Our website uses cookies. See our Cookie Policy for full details.
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7.9 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.​
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8. LIABILITY AND DISCLAIMERS
8.1 Limitation of Liability
Our liability is limited to the purchase price of the relevant product, except for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any other liability that cannot be excluded by law
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8.2 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
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9. COMPLAINTS AND DISPUTE RESOLUTION
9.1 Customer Service
For any concerns, contact us at fullybooked@@pm.me
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9.2 Alternative Dispute Resolution
If you're not satisfied with our response, you may use the European Commission's Online Dispute Resolution platform
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10. GENERAL PROVISIONS
10.1 Governing Law
These Terms are governed by English law, and English courts have exclusive jurisdiction.
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10.2 Severability
If any provision of these Terms is found unenforceable, the remainder shall remain in full force.
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10.3 Entire Agreement
These Terms constitute the entire agreement between us regarding your use of our website and purchase of products.
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11. CONTACT INFORMATION
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Your use of health information contained in our books
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Your failure to seek appropriate professional medical advice
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Any health decisions made based on book content
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Any adverse reactions or consequences resulting from following suggestions in our books
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6.6 Regulatory Compliance
You acknowledge that:
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Some traditional remedies or practices described in our books may not be legal or approved in all jurisdictions
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It is your responsibility to comply with local laws and regulations
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Wild Tales Ltd makes no representations about the legal status of any practices or substances mentioned in our books
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7. DATA PROTECTION AND PRIVACY
7.1 Data Controller
Wild Tales Ltd is the data controller for personal data collected through our website.
​
​
7.2 Information We Collect
We collect and process the following personal data:
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Contact information (name, email, phone, address)
-
Payment information (processed securely by our payment provider)
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Order history and preferences
-
Website usage data (cookies, IP address, browsing behaviour)
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7.3 Legal Basis for Processing
We process your data based on:
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Contract performance - to fulfil your orders and provide customer service
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Legitimate interests - to improve our services and communicate about your orders
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Consent - for marketing communications (where applicable)
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7.4 How We Use Your Information
Your personal data is used to:
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Process and fulfil your orders
-
Communicate about your orders and account
-
Provide customer support
-
Improve our website and services
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Send marketing communications (with your consent)
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Comply with legal obligations
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7.5 Data Sharing
We may share your data with:
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Our print production partners (necessary for order fulfilment)
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Payment processors (for transaction processing)
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Delivery companies (for shipping)
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Legal authorities (when required by law)
We do not sell your personal data to third parties.
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7.6 Data Retention
We retain your personal data for:
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Order and payment data: 7 years (legal requirement)
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Marketing data: Until you withdraw consent
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Website analytics: 26 months maximum
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7.7 Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Rectify inaccurate data
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Erase your data (subject to legal obligations)
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Restrict processing
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Data portability
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Object to processing
-
Withdraw consent for marketing
To exercise these rights, contact us at [data protection email].
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7.8 Cookies
Our website uses cookies. See our Cookie Policy for full details.
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7.9 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
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8. LIABILITY AND DISCLAIMERS
8.1 Limitation of Liability
Our liability is limited to the purchase price of the relevant product, except for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any other liability that cannot be excluded by law
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8.2 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
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9. COMPLAINTS AND DISPUTE RESOLUTION
9.1 Customer Service
For any concerns, contact us at [customer service email] or [phone number].
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9.2 Alternative Dispute Resolution
If you're not satisfied with our response, you may use the European Commission's Online Dispute Resolution platform.
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10. GENERAL PROVISIONS
10.1 Governing Law
These Terms are governed by English law, and English courts have exclusive jurisdiction.
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10.2 Severability
If any provision of these Terms is found unenforceable, the remainder shall remain in full force.
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10.3 Entire Agreement
These Terms constitute the entire agreement between us regarding your use of our website and purchase of products.
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